AI Operations Intelligence
Correlate ServiceNow incidents with Dynatrace signals through conversation.
An intelligent assistant that bridges ITSM and observability. Ask questions naturally and receive correlated insights from both systems.
Capabilities
ServiceNow Integration
Access incidents, change requests, and CMDB data. Filter by priority, state, or assignment group.
Dynatrace Observability
Query alerts, service health, and performance metrics. Monitor availability and error rates.
Intelligent Correlation
Automatically match incidents with observability data using CMDB mappings and temporal analysis.
Natural Language
Ask questions in plain English. No query languages or complex filters required.
Example Queries
Stop switching between dashboards. Get the answers you need through natural conversation.
Smart Chat Features
The chat interface renders rich, interactive cards for different data types — not just plain text. Each response includes visual context that helps you understand issues faster.
ServiceNow Incident Cards
INC0001234In ProgressP1Payment service experiencing high latency
Priority-coded borders, state badges, assignee info, and CMDB mappings.
Dynatrace Alert Cards
High error rate on Authentication Service
Severity indicators with inline sparkline charts showing metric trends.
Service Health Cards
Payment Service
Java
3.5s
2.5%
1.3K/min
Health status with bar charts showing uptime history and live metrics.
Correlation Analysis
•CMDB CI matches affected entity
•Alert started 5m before incident
Confidence scores with reasoning that links incidents to observability data.
Data Source Badges
Each response shows whether data came from ServiceNow, Dynatrace, or sample data.
Markdown Rendering
AI responses support headings, lists, code blocks, and inline formatting.
Streaming Responses
See tool invocations and text appear in real-time as the agent works.
Incident Feed
A single pane of glass across your enterprise.
The feed surfaces all recent ServiceNow incidents in a single chronological view, automatically enriched with suggested Dynatrace correlations. Each entry shows what is happening, why it might be happening, and gives you a one-click path to a deeper investigation in chat.
INC0001234P1In ProgressPayment service experiencing high latency
Assigned to John Smith · payment-service-prod · 2h ago
Suggested correlation
Response time degradation on Payment Service — DT-ALERT-001
INC0001235P2In ProgressDatabase connection pool exhaustion
Assigned to Mike Chen · orders-db-primary · 3h ago
Chronological order
Most recent incidents surface first so nothing slips through unnoticed.
Auto-suggested correlations
Each incident is matched against active Dynatrace alerts with a confidence score.
One-click investigation
Jump directly into a targeted chat session from any feed entry.
World View
Know when the outside world is impacting your business.
The World view surfaces active outages from external vendors — GitHub, Azure, Stripe, AWS, and more — and automatically correlates them with your internal ServiceNow incidents. Know in seconds whether an internal issue is actually caused by an upstream provider.
Payment processing delays
Global · Started 2h ago
Correlated internal incident
INC0001234 — Payment service experiencing high latency
Authentication failures in Azure AD
US East 2, US Central · Started 55m ago
Correlated internal incident
INC0001236 — Authentication service returning 503 errors
Increased API error rates for RDS
US East (N. Virginia) · Resolved 3.5h ago
External vendor monitoring
Track live outage status for GitHub, Azure, AWS, Stripe, Cloudflare, and more.
Automatic internal correlation
Vendor outages are matched against your internal incidents with a keyword-based confidence score.
Root cause in seconds
Instantly know if an internal incident traces back to an upstream provider failure.
API & Tools
View full documentationOpsCorrelate exposes 5 HTTP routes for direct programmatic access and 8 AI tools that the chat agent invokes automatically during conversations.
HTTP Routes
/api/chatAI/api/servicenow/incidentsServiceNow/api/dynatrace/alertsDynatrace/api/dynatrace/servicesDynatrace/api/correlateCorrelationAI Agent Tools
listServiceNowIncidentsServiceNowgetServiceNowIncidentDetailsServiceNowlistDynatraceAlertsDynatracegetDynatraceAlertDetailsDynatracelistDynatraceServicesDynatracecorrelateIncidentCorrelationfindServiceIssuesCorrelationgetSystemStatusOverviewConfiguration
OpsCorrelate is a self-contained Next.js application. It can be downloaded as a ZIP, committed to any Git repository, and deployed to AWS, GCP, Azure, or any Node.js-compatible host — no Vercel dependency required.
The application runs on sample data by default. To connect to your live systems, set the following environment variables before deploying:
ServiceNow
SERVICENOW_API_KEYSERVICENOW_INSTANCE_URLDynatrace
DYNATRACE_API_KEYDYNATRACE_ENVIRONMENT_URLWhen no API keys are present, all agent tools return realistic sample data so the interface is fully functional for evaluation and development.